Terms and Conditions.
State Waste Services (NSW) Pty Ltd t/a SWS Healthcare Solutions offers a convenient method for ordering sharps collectors and other related products online. By using this site you agree to be bound by the conditions and terms contained within.
About these Terms and Conditions
In these Terms and Conditions "we" and "us" mean State Waste Services (NSW) Pty Ltd - ABN: 57 575 001 936 of PO Box 7439 Baulkham Hills NSW 2153 and "you" and "your" means you the customer.
These Terms and Conditions together with your order constitute the entire Contract between you and us for the supply of Products. No other Terms and Conditions will apply. The Contract cannot be varied unless we agree to vary it in writing or by email prior to the event.
Legal Capacity to Transact
If you are under the age eighteen (18) years you cannot place orders with State Waste Services (NSW) Pty Ltd. By accepting these Terms and Conditions you acknowledge that you are over the age of eighteen (18) years. Any orders placed and accepted by us will be deemed to be by persons over the age of eighteen (18) years.
Should State Waste Services (NSW) Pty Ltd suffer any damage or other losses as a result of a transaction entered into by a minor, State Waste Services (NSW) Pty Ltd reserves the right to seek compensation for such losses from the parents or guardians of the minor who caused any order(s) to be placed with State Waste Services (NSW) Pty Ltd.
Placing Your Order
You may place your order by selecting items from the SWS Shop on this website.
By placing an order, you make an offer to us to purchase the products you have selected based on these Terms and Conditions.
We will confirm acceptance of your order when we send you an email confirming shipment of the goods you have ordered.
If we cannot process or accept your order after payment is received we will contact you by email or telephone. State Waste Services (NSW) Pty Ltd reserves the right to refuse service, remove or edit content, or cancel orders at its sole discretion.
Payment Methods and Processing
State Waste Services (NSW) Pty Ltd accepts payment via PayPal only.
Payment can also be made by direct deposit to our bank account. Orders paid for by direct deposit will not be processed until payment has been received. Please ensure that you include the order/ invoice number in the transaction description.
Payment processing will not begin until we receive all the information we need.
Orders placed on a weekend or a public holiday will not begin payment processing until the next business day.
Business days are Monday through Friday, excluding NSW public holidays.
You may be required to provide further identification for additional security reference checks.
All prices quoted on this website are exclusive of GST. GST is shown as a separate item when you proceed to checkout.
State Waste Services (NSW) Pty Ltd always seeks to list Products with the most competitive prices. State Waste Services (NSW) Pty Ltd reserves the right to change prices for Products displayed on our website at any time.
Supply of Products
Subject to these Terms and Conditions, we will supply to you the Products indicated on your order confirmation.
When your order items have been dispatched, we will email you to confirm shipment of each item.
If you find that the goods were damaged in transit or were faulty in some manner, please contact us within 24 hours of receiving the goods. We will organise for the return of the goods and arrange a credit towards your next purchase or send a replacement product. Customer will incur the cost of return postage and be credited the purchase price only.
Delivery within Australia is by Australia Post Standard Service or equivalent service.
Standard Service post charges: Shipping charges are calculated by price of items purchased: $1-$100 including GST will cost $10; $101-$300 will cost $30; $301-$500 will cost $45; and >$500 will cost $65 to ship. The method of shipping will be dependent on size and weight, however we will endeavour to have the parcel to you by the fastest possible means. Most Standard Service parcels are delivered within 5 working days, although some remote areas may take a little longer.
Express Service post charges: At this stage State Waste Services (NSW) Pty Ltd does not offer the option to select Express Service post. However, if you desire express deliver please contact us by phone or email and we will process your order including a price for Express post.
Where possible all orders on this website are processed within 48 hours. If there are any unforeseeable delays, you will be contacted by our customer service team.
Orders will be shipped to you through Australia Post, or where more appropriate, a Courier Service of our choosing.
We recommend that your nominated delivery address is one where someone is present to accept your delivery between the hours of 9.00am and 5.00 pm. If no-one is present to accept delivery, the parcel will be left at the door.
Once purchases have been dispatched, we cannot be held responsible for items lost or damaged in transit.
Products Damaged in Transit
Our nominated Courier Service delivers will deliver your orders. Please do not ASSUME that one service or another will deliver your package. Unless you tell us otherwise, we will choose the most appropriate delivery option as outlined above. Please consider the information below so you are aware of your obligations in relation to delivery options.
State Waste Services (NSW) Pty Ltd is proud to offer our customers quality products. We will always endeavour to supply you with product your have ordered in good condition. However, on occasion goods that are sealed within cartons may be faulty as a result of a manufacturing defect from our suppliers. If this occurs please either email us at or contact our Customer Service Team. We will supply you with a replacement product.
Limitation of Liability
Information on this website is provided 'as is' and we disclaim all representations, warranties and conditions, express or implied of any kind, including to the extent permitted by law, as to satisfactory quality or fitness for purpose.
While we make every effort to ensure that the information contained within the website is complete, accurate and current, we expressly do not guarantee that the information is complete, accurate or current and assume no responsibility for any errors or omissions of any kind in the content of the website.
We reserve the right to amend or supplement the information supplied on this website without prior notice.
Links available on the website link to websites not maintained or controlled by us. We provide these links for your convenience and are not responsible for their content and do not endorse any pages linked to this website. This also applies to any links to which this website refers, whether directly or indirectly.
We shall not be liable to any party for any direct, indirect, special, or consequential damages or any damages whatsoever resulting from loss of use, data, profits or expense whether in an action of contract, negligence, or other action arising out of any use of our services or in connection with the use or performance of this website, or the content of this website or referred to on this website or any other website you may access through this website.
This website and its contents are subject to copyright.
Other than for the purposes of fair dealing, criticism, review, study or research, you may not copy, print or store by electronic or any other means a part or the whole of this website or its contents.
You shall not assign any rights and obligations under these Terms and Conditions whether in whole or in part without the prior written consent of State Waste Services (NSW) Pty Ltd. Any unauthorized assignment shall be deemed null and void.
If any provision of these Terms and Conditions is held by any competent authority to be invalid or unenforceable in whole or in part, the validity of the other provisions of these Terms and Conditions and the remainder of the provisions in question shall not be affected thereby.
Under the Trade Practices Act 1974 ("Act"), where implied conditions and warranties cannot be excluded, any liability in State Waste Services (NSW) Pty Ltd for breach of such conditions and warranties (other than a condition or warranty implied by section 69 of the Act) shall be limited, at the option State Waste Services (NSW) Pty Ltd, to the replacement of the Product(s) or the re-supply of the same Product(s); the payment of the cost of replacing the Product(s) or of acquiring equivalent Product(s).
Neither our failure nor your failure to enforce any Term or Condition constitutes a waiver of such Term or Condition. Such failure shall in no way affect the right to later enforce such Term or Condition.
State Waste Services (NSW) Pty Ltd reserves the right to change the Terms and Conditions of sale at any time.
No State Waste Services (NSW) Pty Ltd employee or agent has the authority to vary any of the Terms and Conditions governing any sale.
State Waste Services (NSW) Pty Ltd shall not be liable for any delay in performing any of its obligations under these Terms and Conditions if such delay is caused by circumstances beyond the reasonable control of State Waste Services (NSW) Pty Ltd, and State Waste Services (NSW) Pty Ltd shall be entitled to a reasonable extension of time for the performance of such obligations.
These Terms and Conditions shall be governed by and construed in accordance with the laws of New South Wales and shall be subject to the non-exclusive jurisdiction of the courts of New South Wales.
State Waste Services (NSW) Pty Ltd is committed to protecting the security and privacy of your personal information.
If you have concerns about your privacy while visiting our web site please contact us as follows:
Telephone: 1300 462 720
Facsimile: 1300 462 705
Shipping & Returns
What if the item is faulty & I need to return the goods?
if you find that the item you have purchased is faulty as a result of a manufacturing defect you can return the item within 14 days to
State Waste Services, PO Box 7439 Baulkham Hills NSW 2153
Please include a note explaining why you are returning the item. Please include your phone number so we can contact you if needed to discuss. Once we receive the goods we will send out a replacement item. Unfortunately we cannot cover the cost of return postage, however we will mail your replacement free of charge. Please email us at to advise you are returning an item.
Can I exchange my items?
We only accept returns for faulty or damaged goods. Please be aware that Items ordered in the wrong size are not returnable. Please check the sizing when you order and if in doubt please contact us beforehand.
When will my parcel arrive?
For Australia Post Standard Service generally delivery is between 1-5 Working days from time of lodgement with Australia Post. Please allow 24-48 hours for us to process your order. Delivery times depend on where you live. State Waste Services (NSW) Pty Ltd takes no responsibilty for items lost in transit if you choose this delivery method.
Please be aware that delivery to some remote regional areas may take a little longer as items are dispatched from Queensland.
How much will my parcel cost to deliver?